How can I get back to writing my famous, righteous blog entries when I keep running into things that distract, annoy and harass me?
You’re wondering what the Hell I’m talking about. Both of you. Wondering. (I know you think I just bitch about nothing. Don’t deny it. I hear you at night!).
Well, it’s like this. I learned about the imminent arrival of a truly GOOD 1/72 scale plastic model kit of nothing less than the glorious HAWKER HURRICANE MK I of eternal glory in the Battle of Britain and elsewhere and the inspiration for remarkably few good kits.
ArmaHobby, a fresh and invigorating startup from the nation of Poland had lept into the fray and intended to do what Airfix didn’t and Tamiya hasn’t and Hasegawa sorta did. They would step up, and in recognition of the part played by heroic Polish aircrew in the aforementioned battle and other things, they’d make a truly GOOD Hurricane.
Oh thank God.
ArmaHobby had studied the ways of Eduard, a company with marketing that sucks ass in my opinion–and they decided to release the kit in a profit pack with tons of photo retch and other shit I don’t want. THEN after scooping up the suckers they’d release a “kit for children and old people” with only plastic parts, and THEN they’d go full Eduard and sell “overtrees” that would be just the plastic parts with no instructions or decals.
Now, normally I try not to be pulled into this kind of nonsense, but I was feeling frisky and just once, just once dammit, I’d like to join the Kook Kids and get in on summa ‘dat sweet, sweet overtree action.
So I went to their site and entered all my data and paid a little for the overtrees and a LOT for shipping, and I sat back, telling myself that soon I would be the proud owner of an Arma Hobby overtree of the Holy Hurricane, savior of civilization (not the Spitfire) and I would soon forget the pain of paying a little extra for shipping.
That was, I think, in FEBRUARY. It is now May. In this day and age, after I wait eight weeks for a package, I give up. I’m not like most disturbed fat guys. I don’t get on the phone and rant and rage and yell at my mom when I’m screwed by some foreign outfit. I suck it up and write it off. Polish mails. Whataya gonna do?
But here’s where it gets comical.
I’d just decided to let the whole thing slide when Generalissimo Michal Pawlowski sends off an email to me: (and I sure as hell quote)
I would like to inform you that your order was sent back to us. Here you are the tracking history of delivery:
Therefore we can offer you two options to deal with this situation:
1) we can give you back your money but only for the product – as we actually paid for the delivery
2) we can send you the order once again, but we Need you to pay for a shipping (7.75€)
What the hell?? (and why is it always some guy named Michael??).
Here is my reply:
I’ll take option 1 (the refund). I think it’s only fair to let you know I’m going to blog about this. No hard feelings.
Yeah well here’s my blog entry. I was willing to blow this off and not even mention it here, but these guys seem to unable to grasp a few simple truths about business–starting with the idea that, from time to time, you have to “eat” something. You have to pay for something that was somebody else’s fault. It’s good business and it builds customer loyalty. If your lousy national mail service can’t deliver a simple package, you “eat” the cost and send it again, with an apology (or even a discount coupon to ease the pain). You don’t send an email telling me “Thanks for the money, but we can’t deliver your item. Have a nice day.”
Am I wrong here? Is this nutty or what?
Major FAIL for ArmaHobby. From now on, my business goes elsewhere. Good day, sir. I SAY GOOD DAY!!!